Privacy Policy

1. Who we are

This website is operated by Lesley Christie, trading as Lesley Christie Coaching (“we”, “us”, “our”). We are the data controller for the personal data collected through this website and through our coaching services.

Contact: hello@lesleychristie.com

2. What data we collect

We may collect the following personal data:

• - Name and email address (when you contact us, book a call, or sign a coaching agreement)
• - Business information (website URL, social media profiles, business goals shared during sessions)
• - Session notes and correspondence
• - Recordings of coaching sessions, and the written transcripts and notes made from them (only if you agree)
• - Information about your health that you choose to share, such as how tired you are or how you sleep (only if you give your explicit consent, and always optional)
• - Payment information (processed by Stripe or held in invoices)
• - Technical data (IP address, browser type, pages visited) collected automatically via server logs

3. Legal basis for processing

• - Contract: Processing necessary to deliver coaching services you have engaged us for.
• - Legitimate interests: Maintaining business records, responding to enquiries, and improving our services.
• - Legal obligation: Retaining financial records as required by HMRC.
• - Consent: I only record a session, use an AI tool to help write your notes, or use information about your health if you have agreed to each of these separately. You can still work with me if you say no to any of them, and you can withdraw your agreement at any time by emailing me.

4. How we use your data

• - To deliver and administer coaching services
• - To communicate with you about sessions and billing
• - To maintain records of our coaching relationship
• - To comply with legal and financial obligations

We do not use your data for marketing without your explicit consent, and we do not sell your data to any third party.

5. Third-party processors

We use the following third-party services which may process your personal data:

• - Book Like a Boss — scheduling and calendar bookings
• - Stripe — payment processing (does not store full card data on our systems)
• - Signaturely — digital contract signing
• - Email provider — for coaching correspondence
• - Google (Google Meet and Google Drive) — sessions are held on Google Meet, and a recording, if you have agreed to one, is first saved in Google Drive
• - MemberVault — your private client area, where I keep your copy of your agreement, your recordings, your notes and any questionnaires. Only you and I can open it
• - Anthropic (Claude) — only if you have agreed. I make a written transcript on my own computer, then use Claude to check the transcript and my own notes for anything I missed, and to draft your summary and action points. I check everything before I send it to you. I use Claude with the setting switched off that lets Anthropic train its models on my conversations

Some of these providers are based outside the UK. Where data is transferred internationally, we ensure appropriate safeguards are in place in accordance with UK GDPR.

6. How long we keep your data

• - Financial records: 6 years after the end of the financial year (HMRC requirement)
• - Session recordings and transcripts: for as long as you are my client, and for 6 months after our agreement ends (for a single session, 6 months after the day it takes place). Then they are deleted
• - Session notes and coaching correspondence: 3 years after the end of the coaching relationship
• - Enquiry data (where no coaching relationship begins): 12 months

7. Your rights under UK GDPR

You have the right to:

• - Access the personal data we hold about you
• - Rectification of inaccurate data
• - Erasure (“right to be forgotten”) in certain circumstances
• - Restriction of processing in certain circumstances
• - Data portability where processing is based on consent or contract
• - Object to processing based on legitimate interests

To exercise any of these rights, email us at hello@lesleychristie.com. We will respond within 30 days.

8. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

9. Changes to this policy

We may update this policy from time to time. The effective date at the top of this page will reflect when it was last revised. Continued use of this website after changes constitutes acceptance of the updated policy.