Terms and Conditions

1. Who we are

These terms are between Lesley Christie (“I”) and the person who books (“you”). By booking and paying, you agree to them.

2. What I provide

One-to-one coaching, delivered online. The Breakthrough Session is one session of up to three hours on Google Meet. Any longer programme has its own agreement, which sets out what it includes, the dates and the fee. Where a programme agreement and these terms differ, the programme agreement applies.

3. Booking

Your booking is confirmed when I have received payment and sent you a confirmation. A free 20-minute call before booking does not create a contract.

4. Fees and payment

Fees are as stated when you book, and the total price, including any tax, is shown before you pay. Payment is by card through Stripe, or by bank transfer (details on the invoice). Where a programme agreement lets you pay in instalments, it shows the total of the instalments next to the price for paying in full.

5. Your 14 days to cancel

You have 14 days from the day you book to cancel for any reason and receive a full refund. To cancel, email hello@lesleychristie.com. I will refund you promptly, to the way you paid.

After the 14 days, the fee is non-refundable.

6. Moving a session

Please give at least 24 hours' notice to move a session, and we will find another time. A session missed without notice is forfeited. If I have to cancel or move a session, we will rearrange it at no cost to you, and if I cannot deliver it you will be refunded for it.

7. Confidentiality

What you share stays between us, except where the law requires me to disclose it, or where I believe there is a risk of serious harm to you or to someone else. You agree not to share my materials, or the content of sessions, publicly without my permission.

8. Recordings, notes and your information

I only record a session with your consent. If I use an AI tool to turn a recording into draft notes and action points, I will tell you first and I check the notes before I send them to you. Anything you choose to tell me about your health is optional, and I ask for your explicit consent before I use it. I will explain how recordings, notes and health information are handled, and ask for your consent, before your first session. How I look after your personal information more generally is in the Privacy Policy.

9. My materials

The frameworks, worksheets and materials I give you remain my property. You can use them for your own business only.

10. Not therapy

Coaching is not therapy, counselling or medical treatment, and I am not a therapist or a medical professional. I use tools from CBT, NLP and body-based approaches in a coaching context only. If you are dealing with significant mental health challenges, please speak to your GP first.

If you are in crisis or thinking of harming yourself, please call 999 or NHS 111, or Samaritans on 116 123, now.

11. Results

I can't promise a particular result. What you get from coaching depends on your own effort, engagement and circumstances. Examples and testimonials on this website are illustrative, and are not a promise of the same result.

12. Your legal rights

Nothing in these terms limits any right you have by law, or any liability that cannot be limited by law.

13. Law

These terms are governed by the law of Scotland, and the Scottish courts have jurisdiction.

14. Contact

For questions about these terms, contact: hello@lesleychristie.com